FedEx

How to set up

1. You can add a FedEx shipping method in StoreFront control panel. Go to System Settings -> Shipping, button 'Add New Shipping method'. Select 'Carrier-calculated' shipping type and FedEx carrier. Activate FedEx services that you're going to use in your store.

2. Click Account details link to configure the shipping method. StoreFront offers you two options to use online FedEx rates:

  • Use our default account (easy and fast way) Your StoreFront shop will be connected to FedEx through our FedEx merchant account. Choose this option if you want to start getting FedEx rates right away.
  • Use your own shipping account (advanced way) If you already have a merchant account with FedEx, you should enable this option. We recommend choosing this option if you would like to receive more rates and services that can be available for personal merchant account.

Below are instructions how to configure these options.

Use our default account (easy and fast way)

You only need to select this option and save your settings. That's it. Your store will start receiving FedEx rates.

Click Settings to unfold additional settings for this shipping method:

  • parcel dimensions
  • Drop-off type
  • Check 'Ship to a residence' if you deliver to residential addresses

Save the changes and activate the shipping method.

Use your own shipping account (advanced way)

Follow the below steps to register at FedEx and configure it with this advanced option:

1) Create a FedEx account if you haven't done so yet. Go to FedEx site, choose your location and click the "Register Now" link.

 

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Choose "Open a FedEx account" if you don't have an account or choose "Use my account online" if you already ship with them.

 

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Follow the instructions to create your FedEx account.

Make sure that you create an account number during the registration. It will be necessary later.

2) When you are logged in to your FedEx account, go to the FedEx Developer Resource Center.

 

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Open the Technical Resources → FedEx Web Services for Shipping page and click the Move to Production link.

 

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Then click "Obtain Production Key" at the bottom of the page.

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3) Fill out the form as shown on the screen-shot:

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Click "Continue", accept the license agreement, then follow the registration.

After the registration you need to save the Authentication Key, FedEx will generate and show it to you. 

4) Check your mail-box. FedEx will send you an email with other credentials: Production Authentication Password (Security Code) and Production Meter Number

5) In StoreFront control panel, go to System settings -> Shipping -> Carrier-calculated -> 'Account details'.

Enable "Use your own shipping account (advanced way)" and submit your FedEx credentials. Open Settings to select additional settings for your rates and parcel dimensions.

In order to check if FedEx is set up properly, click the "Test" button.

6) Save the changes and activate the shipping method. 

NOTE: FedEx uses different account numbers for live and test accounts. A live account does not work in test mode, and vice versa.

How can I get the FedEx Home Delivery shipping method?

Unfortunately, FedEx Ground does not ship to a residence and FedEx Home Delivery does not deliver to a commercial building.

If you want to use the FedEx Home Delivery shipping method, you should specify that your deliveries are residential:

  • Go to your "Control panel → System settings → Shipping → Carrier-calculated methods → FedEx → Account details"
  • Tick the "Ship to a residence" checkbox and save the settings. 

When this checkbox is checked, the Home Delivery rate is returned. When the checkbox is NOT checked, the Home Delivery rate is not returned. You will also note the difference in rates returned for other delivery options.

What do drop-off types mean?

  • Regular Pickup - The shipper already has an every-day pickup scheduled with a courier.
  • Request Courier - The shipper will call FedEx to ask for a courier.
  • Drop Box - The shipper will drop the package in a FedEx drop box.
  • Business Service Center - The shipper will drop off the package at an authorized FedEx business service center.
  • Station - The shipper will drop off the package at a FedEx Station.

 

FedEx Ship Manager API retirement

On May 31, 2012, FedEx retired their legacy FedEx Ship Manager API. Customers, who have not turned to FedEx Web Services by this date, are not able to get live FedEx shipping rates. 

StoreFront has already been updated to the latest FedEx API and supports FedEx Web Services. So, no coding is required from you. If you set up your FedEx account in StoreFront after June 2011, then you already use the newer API and don't need to do anything.

If you set up it before June 2011 and the "Authentication Key" / "Authentication Password" fields are empty in your FedEx settings in StoreFront, then your account uses the old API at this moment. So you should use the instruction above and sign up for FedEx Web Services.