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Shipping and Pickup in Native Store

  • Updated

native-store.png This content is only relevant for native store.

To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?

You can manually set up shipping zones or you can automate shipping using Easyship.

Shipping Zones

Shipping zones define where you ship and how shipping rates are calculated at checkout.

Create Shipping Zone

To create shipping zones:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Click + Add Zone. If you already have shipping zones, click + Add Shipping Zone.

  4. Enter a Zone name. This name is for internal use and shoppers will not see it.

  5. Under Add one or more destinations, select the countries and regions you want to include in the zone.

  6. Click Next.

  7. Select how customers in this zone will receive their order:

    • Shipping. Ship to the countries or regions included in the zone. For more information, see Shipping Rate Options.

    • Local delivery. Deliver orders to addresses in specific ZIP or postal codes. For more information, see Local Delivery.

    • Pickup. Set a location where customers can collect their orders. For more information, see Pickup in Store.

  8. Configure the selected delivery method.

  9. Click Save.

Note

A country or region can only belong to one shipping zone.

If a region is already included in another shipping zone, it is disabled when creating or editing another zone and is marked in another zone.

For example, if Quebec is included in a Quebec shipping zone, Quebec cannot also be included in a Rest of Canada shipping zone.

Add additional Shipping Rates to a Shipping Zone

You can add additional delivery methods or rates to the zone after it is created by clicking + Add rate.

Edit Shipping Zone

Editing a shipping zone changes its name and destinations. To change how customers in the zone receive their order, edit the rate instead. For more information, see Edit or Delete a Rate.

To edit shipping zones:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Click the three horizontal dots icon (three horizontal dot icon) next to the shipping zone you want to edit and select Edit Shipping Zone.

  4. Click Save after making your edits.

Delete Shipping Zone

To delete shipping zones:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Click the three horizontal dots icon (three horizontal dot icon) next to the shipping zone you want to delete and select Delete.

  4. Click Delete in the popup.

Shipping Rate Options

When you select Shipping, choose the type of shipping rate you want to use.

The available options are:

Free

Ship all orders using this rate for free.

Enter a Name at checkout and, optionally, the minimum and maximum estimated delivery time.

Flat Rate

Charge one fixed rate on every order, regardless of the order's weight or price.

Enter the:

  • Rate

  • Name at checkout

  • Minimum estimated delivery time (optional)

  • Maximum estimated delivery time (optional)

By Price

Set different shipping rates based on the total order value.

For each tier, enter:

  • From (included)

  • Up to (excluding)

  • Rate

For example, you can charge $5 shipping for orders from 0–50 and offer free shipping for orders over $50.

Click + Add tier to add additional price ranges.

By Weight

Set different shipping rates based on the total weight of the order.

For each tier, enter:

  • From (included)

  • Up to (excluding)

  • Rate

Click + Add tier to add additional weight ranges.

Keep in mind the following:

  • The weight used is the total weight of all the items in the cart. For example, if someone has a product that weighs 1 kg with a quantity of 2 and another product that weighs 3 kg, the cart will be 5 kg.

  • The default weight for products is zero if the weight is not set.

  • If the total weight of the cart falls outside of the weight range set in the shipping method and no other shipping method is available, the customer will not be able to purchase.

Local Delivery

Local delivery allows you to restrict delivery to specific ZIP or postal codes within a shipping zone. When you select Local delivery, enter the ZIP or postal codes you deliver to in Ship to specific ZIP or postal codes, separated by commas.

If there is a range of ZIP or postal codes that start with the same number or characters, add an asterisk after the starting characters to include all variations.

For example, enter:

900*

to include all ZIP or postal codes that start with 900.

Edit or Delete a Rate

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Click the three horizontal dots icon next to the rate and select Edit or Delete Rate.

  4. Do one of the following:

    • If you're editing the rate, make your changes and click Save.

    • If you're deleting the rate, click Delete in the popup.

Add a Free Shipping Progress Bar

If your store offers free shipping above a certain amount, you can enable a free shipping progress bar that shows shoppers how much more they need to spend to reach the threshold for free shipping. The progress bar displays in the shopper's cart.

Note

The free shipping progress bar is only available if your store has one shipping zone, and that zone has a By Price rate that offers free shipping above a certain order value.

To enable the free shipping progress bar:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Enable the Show free shipping progress bar toggle. Note this toggle can only be enabled if you offer free shipping with a minimum order value.

Automate Shipping with Easyship

Simplify the order process and increase efficiency with Easyship, our automated shipping partner (manual zones will still be available). Easyship offers real time automated shipping rates for your customers to select from during checkout. In addition, Easyship offers merchants the ability to fulfill items and purchase discounted shipping labels at up to 91% off. Not only does Easyship integrate with your store in a few short steps, it comes with a variety of features.

Following are some key features in Easyship:

  • Over 250 courier options (including, USPS, FedEx, UPS, and DHL) are available to compare and ship with.

  • Connect your own courier account (for instance, USPS, FedEx, UPS, or DHL).

  • Get live rates and set up automatic or customized shipping rates.

  • Live rates can be based on a variety of factors, including, but not limited to product weight and shipping destination.

  • Purchase discounted shipping labels at up to 91% off.

  • Delivery tracking for packages.

  • Pre-pay customs and duty taxes.

  • Generate return labels.

For more information on Easyship features, see the Feature Index on Easyship’s site.

Note

Set Up Easyship

You can set up Easyship in 6 steps.

1. Business Information

Complete your Store Business Information.

2. Enable Easyship Integration

To enable the Easyship integration:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. In the Easyship section, click Get Started.

  4. Follow the prompts to connect and configure your Easyship account.

3. Add Shipping Zones

After enabling Easyship, an international shipping zone is created by default. If necessary, you can edit or add a new shipping zone.

To add a shipping zone:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Click + New Zone. If you already have shipping zones, click + Add Shipping Zone.

  4. Click Next.

  5. Select Shipping.

  6. Complete the setup and click Save.

When Easyship rates are enabled for a zone, shipping rates for that zone are calculated automatically.

You can also add manual rates to the zone by clicking + Add rate.

4. Add Package Dimensions

For each product you need to add the package dimensions. This will help generate a more accurate calculation of shipping rates at checkout.

To add package dimensions:

  1. In the side panel, click Store, then click Catalog.

  2. Click Product Catalog.

  3. Open the desired product and scroll down to the Package settings section.

  4. Enter the package HS code, weight, width, length, and height. Due to shipping carrier restrictions, following are the package maximum dimensions:

    • Weight: 150 lbs / 70 kg

    • Length: 108 in / 300 cm

    • Length + girth: 165 in / 420 cm

  5. Repeat for each physical product that is shippable.

5. Configure Easyship Account Settings

Before you can begin fulfilling orders, you need to configure your Easyship account settings.

To configure Easyship settings:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Click Manage Shipping & Fulfillment on Easyship. This will take you to the All shipments page in Easyship where all your synced orders are listed.

  4. Follow the guided walkthrough that Easyship provides so that you can get familiar with their platform.

  5. Complete the following actions in your Easyship account:

6. Fulfill an Order

To fulfill an order:

  1. In the side panel, click Store, then click Sales.

  2. Click Orders.

  3. Open the desired order and click Manage Shipment. This will take you to the order in Easyship where you can review the order to ensure the details are correct. When you are ready, click Ship.

  4. Once the order has been fulfilled in Easyship, go back to the order in your store and click Mark as Fulfilled.

Disable Automated Shipping for Specific Zone

This will disable automated shipping only for the specific shipping zone. Any automated shipping settings you’ve made will be saved. To ensure customers continue to be able to purchase and receive from this zone, use manual shipping. For more information on how to set up manual shipping, see Shipping Zones.

To disable automated shipping for a specific zone:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Open the desired shipping zone.

  4. In the Automated rates, labels and order tracking by Easyship section, disable the toggle.

  5. Click Save.

Disable Easyship

If necessary, you can disable your easyship account and disable automated shipping for your store. 

To disable Easyship:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. In the Automated rates, labels and order tracking by easyship section, click the three horizontal dots icon (three horizontal dot icon).

  4. Click Disable Easyship.

  5. In the popup, click Disable Easyship account.

Disconnect Easyship Account

You disconnect easyship from your store without deleting your easyship account.

To disconnect your easyship account:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Scroll down to the easyship section and click the three dot icon, then select Disconnect from Store.

Change Easyship Account Email

You can change the email used to connect your easyship account.

To change your easyship account email:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Scroll down to the easyship section and click the three dot icon, then select Change Email Address.

Additional Easyship Resources

Easyship offers many great features. To learn how to take advantage of them, we recommend you check out Easyship’s support documentation.

Add Tracking Information to Shipment

You can add tracking information either when you fulfill an order or after it ships.

To add tracking information:

  1. In the side panel, click Store, then click Sales.

  2. Click Orders and click to open the desired order.

  3. You can add tracking information while fulfilling items or after. Click Fulfill Items, then click Add Tracking. If the order has already been fulfilled, click Add Tracking Info.

  4. Enter a Tracking number, select a Carrier (current options include FedEx, UPS, USPS, DHL and Other), then the Tracking URL is auto generated. If you select Other, you need to manually enter the Tracking URL. When complete, click Add Tracking Info.

    image__64_.png

The shopper will receive an email with their tracking information. Following is an example email:

image__59_.png

Pickup in Store

Merchants can add Pickup in Store as a delivery option at checkout. This allows shoppers to purchase items online and pick them up at a physical store location. Offering this option can significantly cut shipping costs and delivery times for retailers, while also increasing foot traffic to their physical stores. Additionally, it provides shoppers with a convenient and flexible shopping experience, enabling them to receive their purchases faster and potentially return or exchange items directly at the store.

Add Pickup Location

You can add multiple pickup locations for your store. Each location is added as a separate pickup rate. The pickup in store option is free, you cannot add a fee.

To add an in-store pickup option:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Create a new shipping zone or click + Add rate in an existing shipping zone.

  4. Select Pickup as the delivery method.

  5. Enter the Name at checkout.

  6. Enter the pickup address and, optionally, pickup instructions. If your pickup address is the same as your business address (and it's already been configured in the store's Business Profile), select Pickup address is the same as the business address and your address details will populate automatically.

  7. Click Save.

Note

  • If you add multiple pickup locations, only one can be selected at checkout.

  • For US stores, pickup availability is determined by matching the shopper's state to the state where the pickup location is configured. Pickup won't show for out-of-state customers even if they're geographically closer than in-state ones.

The location(s) will appear in the checkout screen for shoppers to select. After checking out, the shopper will receive an email receipt with the pickup location and any information you entered in the Pickup instructions (optional) field.

pickup-locations-multiple.png

Mark an Item as Ready for Pickup

To mark an order as ready for pickup:

  1. In the side panel, click Store, then click Sales.

  2. Click Orders.

  3. Click on the desired order to open a detailed view.

  4. At the top of the page, click Mark as Ready for Pickup.

    readyforpickupbutton.png

  5. In the confirmation popup, click Mark as ready for pickup.

  6. The new order status of Ready for Pickup is reflected on the order details page.

Mark Order as Picked Up

After a shopper comes to your store and picks up their order, you can mark it as picked up.

To mark an order as picked up:

  1. In the side panel, click Store, then click Sales.

  2. Click Orders.

  3. Click on the desired order to open a detailed view.

  4. At the top of the page, click Mark as picked up. In the confirmation popup, click Mark as picked up.

    markasreadytopikcup.png

  5. The new order status of Picked up is reflected on the order details page.

Edit or Delete Pickup in Store Option

To edit or delete the in-store pickup option:

  1. In the side panel, click Store, then click Business Settings.

  2. Click Shipping & Pickup.

  3. Find the pickup option in the relevant shipping zone.

  4. Click the three-dot icon next to the pickup option.

  5. Select Edit Shipping Method or Delete.