Site contacts who have made a purchase are listed in the Store under Customers.
Customers who have made a purchase are listed here. Navigate through customers and leverage detailed insights across orders, abandoned carts, and subscriptions for effective customer management in your online store.
Customers who make a purchase are added to the site's Contacts list, a separate, site-wide contact list. Contacts who abandon a cart (for more information, see Abandoned Carts in Native Store) are also added to the site's Contacts list, but do not appear in Customers unless they also make a purchase.
To access a comprehensive overview of customers and their associated information:
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From the dashboard, locate the site in the list. Hover on and click the Project Overview icon (
) next to the site.
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In the side panel of the site overview, click Store, then click Sales, and then click Customers.
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Hover over and click the contact to view details.
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Explore specific information under each tab:
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Orders. Find order details such as invoice number, purchase date, fulfillment and payment status, total price, and contact overview (for more information on Orders, see Orders). Click the Three Horizontal Dots (
) icon on a relevant order. Choose View More Details for expanded order specifics, including shipping and billing information.
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Abandoned Carts. Access abandoned cart information, including cart IDs, date, number of items abandoned, and total price (for more information, see Abandoned Carts). Click the Three Horizontal Dots (
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Subscriptions. View subscription details, cycle dates, status, and recurring invoices (for more information on subscriptions, see Subscriptions in Native Store). Click the Three Horizontal Dots (
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