Customers lists everyone who has made a purchase in your store, with their orders, abandoned carts, and subscriptions in one place. Shoppers who only abandon a cart aren’t listed until they make a purchase.
Everyone who makes a purchase or abandons a cart is also added to the site’s Contacts list, a separate, site-wide contact list (for more information, see Abandoned Carts in Native Store).
To access a comprehensive overview of customers and their associated information:
-
From the dashboard, locate the site in the list. Hover on and click the Project Overview icon (
) next to the site.
-
In the side panel of the Project Overview, click Store, then click Sales, and then click Customers.
-
Hover over and click the customer to view details.
-
Explore specific information under each tab:
-
Orders. View the customer’s orders (for more information on Orders, see Orders).
-
Abandoned Carts. View carts the customer left without checking out (for more information, see Abandoned Carts).
-
Subscriptions. View each subscription’s start date, end date, and status. Click a subscription to see its plan, items, and total (for more information on subscriptions, see Subscriptions in Native Store). To cancel a subscription, click the Three Horizontal Dots (
) icon next to it (for more information, see Cancel Subscriptions in Subscriptions in Native Store).
-