After an order is placed, you can edit it by updating information about items, customer, or order itself, e.g., change shipping costs or tax.
After an order is placed, you can edit it by updating information about items, customer, or order itself, e.g., change shipping costs or tax.
To edit a placed order:
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In the side panel, click Sell Online, and then click Manage Store.
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Click My Sales, then click Orders.
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Find the order that you want to update. You can search by order number, customer email, items names or other details.
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Click Edit Order.
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Make changes to the order details that you want to edit. You can add or remove products, change their quantity in the order, set custom prices, add discounts, tips, or surcharges, update customer, shipping and payment details, and more.
To make the order tax exempt, turn on the Mark customer’s order as tax exempt toggle in the Customer section.
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Click Save Changes.
Please note that if you edit the product quantity for existing orders, the change won't affect the in-stock quantity for these items in your store. You will need to take care of the stock changes yourself (e.g., update the stock manually or provide additional items, if needed).
To add products to a placed order:
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In the side panel, click Sell Online, and then click Manage Store.
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Click My Sales, then click Orders.
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Find the order that you want to update. You can search by order number, customer email, items names or other details.
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Click Edit order.
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Click + Add new item.
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Search for the product that you want to add to this order and click on it.
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Click Save Changes.
To remove products from a placed order:
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In the side panel, click Sell Online, and then click Manage Store.
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Click My Sales, then click Orders.
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Find the order that you want to update. You can search by order number, customer email, items names or other details.
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Click on the three dots next to the product you want to remove from the order and choose Remove Item.
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Click Save Changes.
The product will be deleted from the order. The customer will see the updated order details in their customer accounts in your store.
If the order total changes after editing, your online store will neither charge your customer for the insufficient amount, nor refund your customers.
So, if after editing the amount became larger, you need to contact your customer directly and agree upon the way they can transfer the money to you.
And if the amount got smaller, you need to return part of the money to your customer via your payment processor. Payment processors always allow making refunds in their backend. Please contact your payment gateway's customer service, if you’re not sure, how to do this exactly.