This content is only relevant for native store.

To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?

The Orders page is where you can view a list of your orders and the details of each order.

How to View Orders

To view the Orders page:

1. In the side panel, click Sell Online.
2. Click Store Management.
3. Click Orders.

Orders are listed in reverse chronological order and contain the following fields:

• Invoice number. Unique invoice number is generated once an order is completed. Each invoice number has a prefix followed by a sequential number that increments for each new order.
• Date. Date the order was placed.
• Placed by. First and last name of the shopper who placed the order.
• Status. Status of the order. The following are the different possible order statuses:
  • Processed. Order is complete and the payment was processed through the payment gateway.
  • Pending. Order was completed, but the payment is not fully processed.
  • Disputed. Payment for the order was disputed. This doesn’t sync automatically with the payment gateway, you must apply the status yourself.
  • Shipped. Order is shipped.
  • Delivered. Order was delivered to the customer.
  • Canceled. Shopper canceled their order.
• Payment status. Status of the payment. The following are the different possible payment statuses:
  • Paid. Default status when an order is fully paid.
  • Deferred. Order completed with deferred payments.
  • Charged back. Order disputed by the customer.
  • Refunded. Order fully refunded.
  • Authorized. Transaction was authorized but not captured. This requires manual action from the merchant to capture the charge.
• Fulfillment Status. Status of the fulfillment of an order. The following are the different possible fulfillment statuses:
  • Unfulfilled. Order is placed, but has not been shipped.
  • Fulfilled. All items in the order have been shipped.
• Shipping method. The selected shipping method.
• Amount. Order total, including shipping and taxes.

How to Filter Orders by Purchase Type

To filter orders by purchase type:

1. In the side panel of the Site Dashboard, click Store Operations, and then click Orders.

2. Click Filters. Select Purchase Type. Check One-Time and/or Subscriptions .

3. (Optional) Hover over and click on the order to view order details. Included are order details, shipping information, and billing information.

   1. (Optional) If it is a subscription order, click View Subscription Details to expand subscription details. Included are subscription plan details and contact overview.

For more information, see Product Catalog and Products and Subscriptions in Native Store.

Order Details Page

The Order Details page contains all the information about a specific order. To view the Order Details page, click an order on the Orders page. From the Order Details page, store owners can update the order status.

The Order Details page contains the following information:

• Invoice number

• Order status

• Items purchased, including name of the items, quantity, price of each individual item, total price of all items, SKU or ID.

• Taxes applied to the order

• Shipping information, including: customer name, email, shipping address, shipping method, and shipping cost.

• Billing and payment information, including: customer name, email, billing address, currency, payment method, credit card branch, and last four digits of credit card number.

Customer Order Confirmation Email

After a customer places an order, they automatically receive an email with the details of their order. At this time, merchants cannot customize the email address or contents of the confirmation email.

The email contains the following information:

• Customer name

• Customer email address

• Billing address

• Shipping address

• Product name

• Quantity of each product

• Unit price of each product

• Total price of each product

• Subtotal

• Total

• Payment date

Enable Merchant Email Notification

When a new order is placed merchants can receive an email with order details. The order details in the email are the same as found on the Order Details page and in the customer order email.

To enable email notifications for new orders:

1. In the side panel, click Sell Online then click Store Management.

2. Click Taxes, then click Store Business Info.

3. Under the Contact email field, select the box next to Send me copies of customer order confirmation emails.