This content is only relevant for native store.

To determine which eCommerce solution you are on, see How do I know if I am using Native eCommerce or Third Party eCommerce?

Create shipping zones to define where you ship and how shipping rates are calculated at checkout.

Create Shipping Zones

To create shipping zones:

1. In the side panel, click Sell Online, then click Store Management.

2. Click Shipping.

3. Click +Add Shipping Zone.

4. Type a name in the Name field for your shipping method. Shoppers will see this name at checkout.

5. Select your country and region (if applicable) from the Shipping Locations drop-down menu.

6. Click + Add a Shipping Method (located in Manual shipping rates and methods).

7. Fill out the Name field, and optionally the Min. estimated delivery time, Max. estimated delivery time, and Minimum order value fields.

8. Select your desired shipping rate from the Choose a shipping rate type drop-down menu, then fill out the associated fields.

   • The type options are:

     • Free shipping.

     • Flat Rate.

     • Rate by Weight.

       • Note

         • The weight used is the total weight of all the items in the cart (for example, if someone has a product that weighs 1 kg with a quantity of 2 and another product that weights 3 kg, the cart will be 5 kg).

         • The default weight for products is zero if the weight isn't set.

         • If the total weight of the cart falls outside of the weight range set in the shipping method and no other shipping method is available, the customer will not be able to purchase.

9. Click Save.

10. Click Create.

Edit Shipping Zones

To edit shipping zones:

1. In the side panel, click Sell Online, then click Store Management.

2. Click Set up shipping.

3. Click the three horizontal dots icon () next to the shipping zone you want to edit and select Edit Shipping Zone.

4. Click Save after making your edits.

Delete Shipping Zones

To delete shipping zones:

1. In the side panel, click Sell Online, then click Store Management.

2. Click Set up shipping.

3. Select Shipping from the Settings menu.

4. Click the three horizontal dots icon () next to the shipping zone you want to delete and select Delete shipping zone.

5. Click Delete in the popup.

Pickup In Store

Merchants can add Pickup in Store as a delivery option at checkout. This allows shoppers to purchase items online and pick them up at a physical store location. Offering this option can significantly cut shipping costs and delivery times for retailers, while also increasing foot traffic to their physical stores. Additionally, it provides shoppers with a convenient and flexible shopping experience, enabling them to receive their purchases faster and potentially return or exchange items directly at the store.

Add Pickup Location

You can add one pickup location for your store. The pickup in store option is free, you cannot add a fee.

To add an in-store pickup option:

1. In the side panel, click Sell Online, then click Store Management.

2. Click Shipping.

3. At the bottom of the page, click + Add Pickup Location. You can only add one pickup location for your store.

   
   

4. Enter your pickup location name, address details, and optional pickup instructions. If your pickup address is the same as your business address, select the checkbox and your address details will populate automatically.

   
   

5. Click Save.

This location will appear in the checkout screen for shoppers to select. After checking out, the shopper will receive an email receipt with the pickup location and any information you entered in the Optional Pickup Instructions field.

Mark an Item as Ready for Pickup

To mark an order as ready for pickup:

1. In the side panel, click Sell Online, then click Store Management.

2. Click Orders.

3. Click on the desired order to open a detailed view.

4. At the top of the page, click Mark as Ready for Pickup.

   

5. In the confirmation popup, click Mark as ready for pickup.

6. The new order status of Ready for Pickup is reflected on the order details page.

Mark Order as Picked Up

After a shopper comes to your store and picks up their order, you can mark it as picked up.

To mark an order as picked up:

1. In the side panel, click Sell Online, then click Store Management.

2. Click Orders.

3. Click on the desired order to open a detailed view.

4. At the top of the page, click Mark as picked up. In the confirmation popup, click Mark as picked up.

5. The new order status of Picked up is reflected on the order details page.

Edit or Delete Pickup in Store Option

To edit delete the in-store pickup option:

1. In the side panel, click Sell Online, then click Store Management.

2. Click Shipping.

3. At the bottom of the page, click the three dot icon next to your in-store pickup location.

4. Select Edit Pickup Location or Delete Pickup Location.